How Ubuntu Entered the Matrix

Ubuntu has recently adopted Matrix for instant messaging. This talk explains how we went through the process of moving from many different messaging platforms to Matrix, and how we ensure our users have the best experience on Matrix.

Are you interested in adopting Matrix for your community? Or are you a user curious about Matrix? This talk explains some best-practices and possible pitfalls of Matrix, and how to make the best of this federation.

It covers a lot of different aspects from governance and moderation to server operations.

• How we combat spam on Matrix using Mjolnir and the "Community Moderation Effort" (CME) banlists.
• How we decide on community policies with the Matrix Council.
• Our unique approach to moderation where we coach people to be better members of our community.
• How we automatically manage the homeserver using Juju.
• Our extensive documentation to guide users towards a better experience.

The talk will end in a Q&A session where people can talk directly to the Ubuntu Matrix Operators to ask them about their experience and discuss possible future improvements.